Help Desk & NOC Services
IT Support Service Desk
With GMS Live Expert you get incremental access to an outsourced team that solves your customers’ issues just as your staff would. Your clients get direct access to your assigned GMS ‘pod’ of technicians by phone, chat, email and ticket driven support, available 24x7x365.
GMS integrates directly with your ticketing system allowing ticket notes to flow back and forth between our teams. We leverage your existing technical support stack to increase your capacity virtually overnight!
Completely White Labeled
AUGMENT YOUR EXISTING TEAM & CAPACITY
GMS Live Expert serves as an extension of your existing team. A ‘pod’ of 10 – 12 technicians (or mentors as we call them) is assigned to your account. This helps to build familiarity with your clients and support staff alike. We completely map out your SOPs and document specific processes that you’d like our team to follow.
For a more detailed view on how you can work with GMS Live Expert to grow your team, please take a moment to view the below video introduction.
BACKGROUND ON GMS
GMS Live Expert is part of Global Mentoring Solutions, a 20-year-old remote support company headquartered just outside of Toronto, Ontario, Canada. We are a family run business and employ over 130+ support technicians. At GMS our goal is to simplify the lives of our MSP Customers and their end clients alike. Our services are designed to fit in with your existing processes and technology stack so you can easily offload the tasks that are holding your team back from focusing on billable hours and project revenue.
Client Feedback, Partner Reporting and Integration
We track every chat – analyze the results and generate
Managed Help Desk Services
What We Support
Through our 24/7 phone, chat and ticket system assignment, your customers get access to our Managed Services Help Desk team for virtually any subject matter. We support all major commercial software packages, operating systems
Get in touch with one us today to explore exactly how we can integrate with your business!