Help Desk & NOC Services

True Scalability

Managed Services SERVICE Desk

Your GMS Live Expert Service Desk team solves your customers’ issues just as your team would. Your clients get direct access to your assigned GMS ‘pod’ of technicians by phone, chat, email and ticket driven support, available 24x7x365.

GMS integrates directly with your ticketing system allowing ticket notes to flow back and forth between our teams. We leverage your existing technical support stack to increase your capacity virtually overnight!

Completely White Labeled

AUGMENT YOUR EXISTING TEAM & CAPACITY

GMS Live Expert serves as an extension of your existing team. A ‘pod’ of 10 – 12 technicians (or mentors as we call them) is assigned to your account. This helps to build familiarity with your clients and support staff alike. We completely map out your SOPs and document specific processes that you’d like our team to follow. 

For a more detailed view on how you can work with GMS Live Expert to grow your team, please take a moment to view the below video introduction.

COMPANY OVERVIEW

BACKGROUND ON GMS

GMS Live Expert is part of Global Mentoring Solutions, a 20-year-old remote support company headquartered just outside of Toronto, Ontario, Canada. We are a family run business and employ over 130+ support technicians. At GMS our goal is to simplify the lives of our MSP Customers and their end clients alike. Our services are designed to fit in with your existing processes and technology stack so you can easily offload the tasks that are holding your team back from focusing on billable hours and project revenue.

 

COMPANY BACKGROUND

Client Feedback, Partner Reporting and Integration

We track every chat – analyze the results and generate in depth reports for each client site our Partners route through us. This allows our Partners to identify trends and recommend solutions that better serve your client base. Whether it be; upgrades, enhanced equipment or training – we watch for it all and share this data with you in real time through our ticket system integrations and on a monthly basis in our Customer Reporting Dashboard.

Managed Help Desk Services

What We Support

Through our 24/7 phone, chat and ticket system assignment, your customers get access to our Managed Services Help Desk team for virtually any subject matter. We support all major commercial software packages, operating systems and even proprietary applications if engaged to do so. The GMS Live Expert Service Desk team can resolve connectivity and usage issues with PC’s, Mac’s, tablets, mobile devices, printers, servers and even consumer wares. This allows us to assist your clients quickly and get them back to work in minutes.

Get in touch with one us today to explore exactly how we can integrate with your business!