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GMS’ Live Help Desk & NOC Team: Scale your IT Business

Our Live Help Desk & NOC team provides your customers with quick fixes to their technology issues, remotely!

Through 24/7 Help Desk and NOC support programs, GMS assists your end users with anything from in depth server and network devices management right down to MS Office, to usage issues regarding their smartphones, password resets, printer issues and anything in between. Get in touch with GMS today to explore exactly how we can integrate with your business! Contact GMS Today!

Contact GMS Today!

 

The major difference between GMS’ approach to help desk outsourcing and the competition is that we will stop at nothing to get the issue resolved, we train your users and get the problem solved! GMS’ live help desk team fully supports 3rd party and even proprietary applications remotely, in a fraction of the time and for a fraction of the cost.

24/7 Live Help Desk Support!

GMS Live Expert gives your customers access to both instant help desk support via phone, chat and ticket system driven assignemnt as well as proactive NOC protection for their physical and virtual infrastructure. Everything we do is branded as your organization, our goal at GMS is to appear as a direct extension of your company with each and every interaction. GMS provides live help desk and NOC services tailored for the managed service provider partner community, we are standing by 24/7 and offer both RMM and PSA agnostic integrations.

Managed Service Provider Partner Integration

With every new partner GMS kicks off a 30 day onboarding project, personally driven by your Partner Development Manager. During this phase your GMS team works to ensure that your PSA (typically Autotask, ConnectWise or Salesforce) is able to bi-directionally share information with GMS’ system, setup the inbound help desk support channels as well as gather the necessary support documentation and ensure everything is loaded into our shared knowledgebase. A more visual representation of the GMS Live Expert help desk onboarding process is as follows:

Once live GMS tracks every NOC ticket, phone call, chat and email. We carefully analyze this data constantly and generate in depth reports for each client site our partners route through us on a weekly an monthly basis. This allows you, our partner, to identify trends and recommend solutions that better serve your client base. Whether it be upgrades, enhanced equipment or training – we watch for it all.

What We Support

GMS’ help desk and NOC team is certified to support virtually all Microsoft, Mac, productivity, third party software, server and network device management tasks – with GMS you get access to a team of incredibly bright engineers without the need of worrying about salaries and management costs to keep everything running smoothly.

Whether it be mobile, network related or productivity related. We cover it all. Take a moment to review the below video, explaining GMS Live Expert’s value proposition. Or, get in touch with GMS today to explore exactly how we can integrate with your business!