Help Desk & NOC Outsourcing Service

Outsourced Help Desk & NOC

Unlock True Scalability in your IT practice

Cost-effectively scale with our RMM & PSA Agnostic, 100% North American based Outsourced Service Desk Team!

GMS’ Help Desk & NOC team helps you manage your Customers issues through 24×7 Device Monitoring, Phone, Chat, Email and PSA integration driven support. Read on to learn more about our 24/7 MSP Outsourcing program works. Or, get in touch with our Partner Development team today to explore exactly how we can integrate with your business!

GMS Live Expert supports your Managed Services branding by providing a transparent helpdesk outsourcing solution that acts as a direct extension to your service and helps you offload the tasks that are holding back your growth. GMS creates a branded outsourced help desk chat engine and can handle all of your inbound help desk communications completely under your company brand.

COMPANY BACKGROUND

White Labeled Help desk & NOC Services

GMS Live Expert enables Managed Service Providers (MSPs) to deliver 24×7 NOC and Help Desk services via RMM, phone, chat and PSA level access to our North American based Outsourced team. Your customers work directly with GMS’ senior-level, insanely certified technicians from the start, eliminating the need for time-consuming internal escalations that drag your business down. For a more detailed view on GMS Help Desk and NOC Outsourcing proposition, please take a moment to view the below video introduction.

At GMS, we not only handle the immediate issue but take the time to train your users on how to avoid similar problems in the future. On average our Live Experts hold 13+ certifications each, with the most senior holding over 65!

GMS Live Expert Rapid Pitch

For a more detailed view on the Outsourcing proposition, please take a moment to view the below video introduction.

Outsourced Help Desk & NOC

Support Features

With GMS Live Expert you get access to a 100% North American based support team that operates 24x7x365. With over 500,000 tickets (and growing) resolved each year – GMS is capable of supporting your growth plans!

Here are a few key features that separate GMS Live Expert from the competition:

  • Customizable coverage times – Business hours, after hours – you name it!
  • 130+ team members, your account is assigned a ‘pod’ of 10 – 12 to build familiarity
  • Enterprise grade NOC – available for full server management or on an ad hoc basis (patching,  triage, projects).
  • Flexible pricing models – per user, per server, per network and per workstation pricing designed to lower your total support costs.
  • Aggressive SLA’s to protect your customers support experience
  • Bi-directional ticket system integration.
  • RMM agnostic – we work with all tools!
  • Documentation sync facilitated through IT Glue.
  • Support available in both English and French – Spanish coming soon.
Help Desk Outsourcing Service

COMPANY OVERVIEW

Managed Services Reporting and Integration

At GMS we track every chat – analyze the results and generate in depth reports for each client site supported by GMS’ Outsourced Helpdesk & NOC team. This allows MSPs who work with GMS to identify trends and recommend solutions that better serve your user base. Whether it be; upgrades, equipment refreshes or end user training – we watch for it all.

Help Desk & NOC Service Outsourcing

Managed Help Desk Services: What We Support

Through 24/7 RMM, phone, chat and ticket system assignment, your customers get access to a Managed Services Helpdesk & NOC team for virtually any subject matter. GMS is both RMM and PSA agnostic and supports all major commercial software packages, operating systems and even proprietary applications if engaged to do so.

Your GMS Help Desk & NOC team can resolve connectivity and usage issues with PC’s, Mac’s, tablets, mobile devices, printers, servers and even consumer wares. Allowing your clients to get help quickly and get back to work in minutes.

Get in touch with one us today to explore exactly how we can integrate with your business!