Hosted Help Desk & NOC Services for Managed Service Providers 

Through our White Label Help Desk & NOC Partner Program, MSPs are able to minimizes the risk associated with managing growth. GMS provides complete end user management services. We handle all of your customers PC, Mac, App or Peripheral questions via 24/7 phone, chat or bi-directional PSA ticket assignment. Using your tools or our own GMS can manage your customers PC, Mac, Network and Server requests & alerts all on your behalf!

The Opportunity: Hosted Help Desk & NOC Services through the GMS Partner Program

  • Supplement or augment your team with our North American based resources. 
  • Fill in the gaps of your coverage. Leverage GMS 24/7 or just after hours (evenings + weekends).
  • Gain predictability in your support delivery costs as your business grows.
  • Rapidly expand (or scale down) your team based on your changing client base.
  • Re-allocate your team to more lucrative project and strategic planning work. 
  • Transform your relationship with your customers from the issue of the day to a truly valued partner.

With GMS you can now comfortably bid on business that you may never have been able to before due to infrastructure shortages all thanks to our comprehensive hosted help desk solution. Wouldn’t it be nice to start the conversation with a prospect with how you can handle their end users issues 24/7?

Have a big opportunity? We’ll even sit in on the calls with you to ensure it all goes smoothly!

You can rest assured that your customers’ needs are in the hands of a truly capable help desk team.

By partnering with GMS, you can grow your business – add new revenue, decrease your support costs, and continue to find new, innovative ways to serve your customers as we continually expand our offering to meet the needs of our MSP help desk Partners.

GMS backs all of our work with detailed monthly reporting and quality programs to ensure a constantly, consistent experience for your users.

We have even gone so far as to develop a bi-directional connection to the major PSAs, ensuring you have all of your users ticket data at your finger tips when you need it most! Thanks to our dedicated Account management team, GMS will work with you to maintain your customer relationships, and help you to analyze their technology needs as we serve them to identify trends and potential opportunities.

Quick Service Level Statistics and Details:

  • 93.5% ticket resolution rate!
  • 500,000 + tickets serviced in the past year
  • 7 second response time in chat, less than 90 seconds by phone
  • Continuous reporting of all user interventions and resolutions (PSA and Executive Reporting)
  • Toolset Integration, including bi-directional communication with Autotask, Connectwise, Kaseya, Zendesk and Salesforce & use of your RMM tools such as AEM, Kaseya or Automate to name a few. Don’t have an RMM, no problem – we have our own toolset that we can use instead!

Get in touch with GMS today to explore exactly how our Hosted Help Desk team can integrate with your business! Contact GMS Today!