Outsourced HElp Desk & NOC 

100% North American. 24x7x365.

COMPANY OVERVIEW

HOSTED HELP DESK & NOC SERVICES 

Through our White Label Help Desk & NOC Partner Program, GMS’ partners are able to minimizes the risk associated with managing a growing team. GMS provides complete end user management services. We handle all PC, Mac or App questions via 24/7 phone, chat or bi-directional PSA ticket assignment.

Through our Network Operations Center (NOC) using your tools or our own GMS manages all devices on you networks. From PC’s to Mac’s, Network Devices and Server (Physical and Cloud) GMS can monitor, manage and facilitate requests & alerts all on your behalf!

COMPANY BACKGROUND

FAST FACTS ABOUT GMS LIVE EXPERT:

  • 20+ years of operational maturity
  • 24x7x365 coverage on phone, chat, email and NOC support
  • 100% North American based and white labeled
  • 130+ team members, your account is assigned a ‘pod’ of 10 – 12 to build familiarity
  • 500,000 (and growing) tickets supported each year
  • HIPAA + GDPR + PCI Compliant
  • Bi-directional ticket system integration with major platforms like Autotask, Connectwise, Kaseya, Zendesk and Salesforce to name a few!
  • Leverage your existing RMM and network management infrastructure. Don’t have anything in place? No problem – we have our own toolset that we can use instead!
  • Flexible pricing models – per user, per server, per network, per workstation and FTE pricing designed to lower your total support costs!

Get in touch with GMS today to explore exactly how our Hosted Help Desk team can integrate with your business! Contact GMS Today!

GMS LIVE EXPERT RAPID PITCH:

The Opportunity: Hosted Help Desk & NOC Services through the GMS Partner Program

With GMS you can now comfortably bid on business that you may never have been able to before due to infrastructure shortages all thanks to our comprehensive hosted help desk solution. Wouldn’t it be nice to start the conversation with a prospect with how you can handle their end users issues 24/7?

Have a big opportunity? We’ll even sit in on the calls with you to ensure it all goes smoothly!

You can rest assured that your customers’ needs are in the hands of a truly capable help desk team.

By partnering with GMS, you can grow your business – add new revenue, decrease your support costs, and continue to find new, innovative ways to serve your customers as we continually expand our offering to meet the needs of our MSP help desk Partners.

GMS backs all of our work with detailed monthly reporting and quality programs to ensure a constantly, consistent experience for your users.

We have even gone so far as to develop a bi-directional connection to the major PSAs, ensuring you have all of your users ticket data at your finger tips when you need it most! Thanks to our dedicated Customer Success and Partner Development team, GMS will work with you to maintain your customer relationships, and help you to analyze their technology needs as we serve them to identify trends and potential opportunities.