19 Years AND COUNTING
100% North American.
What makes GMS different? To start, we are RMM & PSA agnostic, backed with 18 + years of outsourced IT support experience!
WHAT SET’S GMS APART?
Forget the jack of all trades out there!
We focus solely on providing your IT services customers with exceptional Help Desk and NOC support, all under your brand. Heroes in our own regard! GMS’ integrity, and commitment to your clients is what sets us apart from the other providers in the market, and serves as the foundation of why we are ready to earn your business.
DEDICATED TO YOUR SUCCESS
Not your ordinary Help Desk
We have assembled an exceptional service desk and NOC support team, based that we consider second to none. Our help desk and NOC teams actually enjoy working with and communicating with your customers, thus allowing us to go above and beyond in every user interaction. For instance, rather than take a call or chat – go through some script and then pass it off to our (MSP) Managed Services Partner, we will train your users in true service desk fashion on how to solve their issue and show them how to avoid it in the future. Only, if we are absolutely stuck and need someone to go onsite, we will enlist the help of your team to take care of the next step in the support process.
Through our Hosted Help Desk and NOC Partner Program for MSP’s, we focus on SMB right through to Enterprise technology; facilitated through an RMM and PSA agnostic integration with your business processes.
Our mission is to enable our MSP Partners to successfully deliver managed services, including 24/7 Help Desk and NOC support services – for a fraction of the cost of doing it in house.
With experience working with hundreds of MSP Partners, as well as major Telco, Government organizations and OEM clients – GMS has crafted our Help Desk and NOC processes to fit the needs of some of the tech industries front running players. Our approach is simple yet effective:
Using GMS economies of scale and expertise, our IT Service Provider Partners have rapidly deployed new Help Desk and NOC services, gained a competitive edge using our services as a key differentiator, and captured new revenues with no fixed, or infrastructure investments!
Rather than just selling our partners the tools or software to improve the productivity of in-house support staff. We provide complete turnkey Help Desk and NOC resources that fit in with your existing IT support team and infrastructure. GMS shares ticket information directly with your team through our Help Desk Connector which enables integration right into your PSA and works to ensure your 1st tier of help desk support remains seamlessly integrated.
DEDICATED TO YOUR CUSTOMERS JOURNEY
Personalized, White Labelled Help Desk and NOC Solution
We become an integral part and direct extension of your Managed Services team – for a fraction of the cost of hiring and maintaining your own personnel.
Global Mentoring Solutions (GMS), the overarching brand behind GMS Live Expert has come a long way since it opened for business in 1999. Our focus at GMS over the last 18 years has been to build our extensive service support and management infrastructure, and package these service delivery resources to our Fortune 100, 500 and hundreds of IT Service Providers across the globe.
“It is good to finally work with a company who makes replying to their partners, and their partner’s clients a priority!“