Partnering with GMS Live Expert

By working with GMS Live Expert, any Managed Service Provider can cost-effectively leverage our extensive end user,  workstation, server and network device management resources all through our White Labelled Help Desk & NOC Reseller program.

With our North American Help Desk team, you can blend our infrastructure with your own to quickly service larger contracts, comfortable add new revenue and reallocate your technical staff from tier 1/2 duties to more strategic work.

The GMS Live Expert Way… Through our White Label Help Desk & NOC Program, GMS acts as your front line support via phone, chat, email and remote monitoring and management of your client’s devices. Our team is standing by 24x7x365 and can quickly offload after hours and weekend work from your team’s plate. GMS utilizes your existing technology stack and integrates directly with your ticketing system in order to effectively communicate. Rather than punt issues back to our partners, we go the extra mile to make sure the customer experience is second to none.

To get a feel for the GMS White Labeled Help Desk & NOC integration process please review the below diagram:

For a more detailed view on the Outsourcing proposition with GMS Live Expert, please take a moment to view the below video introduction.