MSP Help Desk: What Are Your True Costs?

Basic Help Desk Staffing Costs

Total Help Desk Tech’s Required

6 Techs required for 24/7. 3 for business hours.

Annual Salary Per Tech

$
$0
$100,000

Annual Bonuses / Gifts Per Tech

No more than 2% of annual salary.
$
$0
$5000

Annual Insurance Costs

Single coverage.
$
$0
$20,000

Annual Employment Taxes

Varies state to state.
$
$0
$15000

Annual IT Spend Per Employee

$
$0
$15,000

Annual Overhead Per Tech

This includes rent, utilities, mileage etc.
$

Total Base Annual Labor Costs Per Tech

$

Technical Labour Capacity

Annual Working Days

Business hours operations typically totals 260 days.
0

Sick Days Per Tech Per Year

0
15

Vacation Days Per Tech Per Year

0
30

Days off for Training

0
30

Working Hours Per Day

The typical working day is 6.5 to 7 hours.
0h
8h

Daily Productivity % Per Tech

Most employers assume a 75 – 80% productivity level.
%
0%
100%

Total Annual Productive Hours

Cost of Hiring One Tech

Job Ad Cost

$
$0
$5000

Your Hourly Rate

The internal, burdened rate for you or your Supervisor / Manager.
$
$0
$500

Hours Spent Hiring

Don’t forget time spent writing job posts, posting job ads, conducting interviews, completing background checks etc.

0h
20h

Background Checks

$
$0
$1000

Total Cost to Hire One Tech

$

Training, Management & Turnover

Annual Training Costs Per Tech

$
$0
$50,000

Weeks Required To Train a Tech

Most Techs require 2-3 months of guidance before they are productive.
0
20

Tech’s Hired Each Year

Assume losing at least 1 Tech per year on average.
0
10

New Tech Technology Setup Cost

$
$0
$10,000

Weekly Supervisory Hours Per Tech

0
20

Annual Supervisory Costs

This is calculated based on what you entered in the ‘Your Hourly Rate’ field.
$

Training, Management & Turnover

$

Total Cost to Staff Your Help Desk

Annual Operating Cost

$

Number of Users Supported Today

If you don’t have this. Most clients have ~ 1.2 devices to each user.
0
100

Monthly Cost Per User

$

True Annual Cost Per Tech

$

Burdened Hourly Rate Per Tech

$