Help Desk: True Costs Calculator
What Does It Really Cost To Run Your Help Desk?
With so much going on in your day to day, it can be hard sometimes to take a step back and truly examine your business.To help inspire deeper analysis of how you are operating, we have put together this calculator to map out what your true costs are.
At GMS Live Expert, our Help Desk and NOC services are designed to lower your total cost of service delivery. Our customizable offerings help you fill in any service gaps that exist within your team while expanding your availability and capacity to take on new business.
Basic Help Desk Staffing Costs
Total Help Desk Tech’s Required6 Techs required for 24/7. 3 for business hours.
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Annual Salary Per Tech |
$0
$100,000
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Annual Bonuses / Gifts Per TechNo more than 2% of annual salary.
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$0
$5,000
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Annual Insurance CostsSingle coverage.
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$0
$20,000
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Annual Employment TaxesVaries state to state.
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$0
$15,000
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Annual IT Spend Per Employee |
$0
$15,000
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Annual Overhead Per TechThis includes rent, utilities, mileage etc.
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0
2,000
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Total Base Annual Labor Costs Per Tech |
Technical Labour Capacity
Annual Working DaysBusiness hours operations typically totals 260 days.
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0
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Sick Days Per Tech Per Year |
0
15
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Vacation Days Per Tech Per Year |
0
30
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Days off for Training |
0
30
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Working Hours Per DayThe typical working day is 6.5 to 7 hours.
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0h
8h
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Daily Productivity % Per TechMost employers assume a 75 – 80% productivity level.
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0%
100%
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Total Annual Productive Hours |
Cost of Hiring One Tech
Job Ad Cost |
$0
$5,000
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Your Hourly RateThe internal, burdened rate for you or your Supervisor / Manager.
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$0
$500
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Hours Spent HiringDon’t forget time spent writing job posts, posting job ads, conducting interviews, completing background checks etc.
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0h
20h
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Background Checks |
$0
$1,000
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Total Cost to Hire One Tech |
Training, Management & Turnover
Annual Training Costs Per Tech |
$0
$15,000
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Weeks Required To Train a TechMost Techs require 2-3 months of guidance before they are productive.
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0
20
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Tech’s Hired Each YearAssume losing at least 1 Tech per year on average.
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0
10
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New Tech Technology Setup Cost |
$0
$10,000
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Weekly Supervisory Hours Per Tech |
0
20
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Annual Supervisory CostsThis is calculated based on what you entered in the ‘Your Hourly Rate’ field.
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Training, Management & Turnover |
Total Cost to Staff Your Help Desk
Annual Operating Cost |
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Number of Users Supported TodayIndustry standard is ~ 1.2 devices per user & 200 devices to 1 tech.
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0
1,000
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Monthly Cost Per User |
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True Annual Cost Per Tech |
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Burdened Hourly Rate Per Tech |