Help Desk: True Costs Calculator

What Does It Really Cost To Run Your Help Desk?

With so much going on in your day to day, it can be hard sometimes to take a step back and truly examine your business.To help inspire deeper analysis of how you are operating, we have put together this calculator to map out what your true costs are.

At GMS Live Expert, our Help Desk and NOC services are designed to lower your total cost of service delivery. Our customizable offerings help you fill in any service gaps that exist within your team while expanding your availability and capacity to take on new business.

Basic Help Desk Staffing Costs

Total Help Desk Tech’s Required

6 Techs required for 24/7. 3 for business hours.

Annual Salary Per Tech

$
$0
$100,000

Annual Bonuses / Gifts Per Tech

No more than 2% of annual salary.
$
$0
$5,000

Annual Insurance Costs

Single coverage.
$
$0
$20,000

Annual Employment Taxes

Varies state to state.
$
$0
$15,000

Annual IT Spend Per Employee

$
$0
$15,000

Annual Overhead Per Tech

This includes rent, utilities, mileage etc.
$
0
2,000

Total Base Annual Labor Costs Per Tech

$

Technical Labour Capacity

Annual Working Days

Business hours operations typically totals 260 days.
0

Sick Days Per Tech Per Year

0
15

Vacation Days Per Tech Per Year

0
30

Days off for Training

0
30

Working Hours Per Day

The typical working day is 6.5 to 7 hours.
0h
8h

Daily Productivity % Per Tech

Most employers assume a 75 – 80% productivity level.
%
0%
100%

Total Annual Productive Hours

Cost of Hiring One Tech

Job Ad Cost

$
$0
$5,000

Your Hourly Rate

The internal, burdened rate for you or your Supervisor / Manager.
$
$0
$500

Hours Spent Hiring

Don’t forget time spent writing job posts, posting job ads, conducting interviews, completing background checks etc.
0h
20h

Background Checks

$
$0
$1,000

Total Cost to Hire One Tech

$

Training, Management & Turnover

Annual Training Costs Per Tech

$
$0
$15,000

Weeks Required To Train a Tech

Most Techs require 2-3 months of guidance before they are productive.
0
20

Tech’s Hired Each Year

Assume losing at least 1 Tech per year on average.
0
10

New Tech Technology Setup Cost

$
$0
$10,000

Weekly Supervisory Hours Per Tech

0
20

Annual Supervisory Costs

This is calculated based on what you entered in the ‘Your Hourly Rate’ field.
$

Training, Management & Turnover

$

Total Cost to Staff Your Help Desk

Annual Operating Cost

$

Number of Users Supported Today

If you don’t have this. Most clients have ~ 1.2 devices to each user.
0
1,000

Monthly Cost Per User

$

True Annual Cost Per Tech

$

Burdened Hourly Rate Per Tech

$