Outsourced Help Desk Solutions: True Scalability
Cost-effectively scale, using our Managed Services Help Desk Team!
GMS’ Help Desk team solves your customers issues by 24/7 Phone, Chat, Email and Screen Share. Read on to learn more about our 24/7 ‘how to’ End User Support and Training program works. Or, get in touch with GMS today to explore exactly how we can integrate with your business!
Completely White Labelled
GMS Live Expert enables Managed Service Provider (MSP) Partners to deliver 24/7 ‘how to’ phone, chat and ticket assignment access to our MSP Help Desk troubleshooting team. Your customers work directly with our senior-level, Microsoft-certified technicians from the start, eliminating the need for time-consuming internal escalations. For a more detailed view on the Outsourcing proposition, please take a moment to view the below video introduction. We not only handle the immediate issue, but take the time to train your clients on the problem so to improve their usage behavior. On average our Live Experts hold 12 certifications each, with the most senior holding 65. GMS Live Expert supports your Managed Services branding by providing a transparent help desk outsourcing extension to your service. We create a branded chat engine and handle your inbound client communications completely under your company brand.
Client Feedback, Partner Reporting and Integration
We track every chat – analyze the results and generate in depth reports for each client site our Partners route through us. This allows our Partners to identify trends and recommend solutions that better serve your client base. Whether it be; upgrades, enhanced equipment or training – we watch for it all.
Managed Help Desk Services: What We Support
Through our 24/7 phone, chat and ticket system assignment, your customers get access to our Managed Services Help Desk team for virtually any subject matter. We support all major commercial software packages, operating systems and even proprietary applications if engaged to do so. The GMS Help Desk team can resolve connectivity and usage issues with PC’s, Mac’s, Tablets, Mobile devices, printers, servers and even consumer wares. This allows us to assist your employees quickly and get them back to work in minutes.
Get in touch with one us today to explore exactly how we can integrate with your business!