Access this on-demand webinar to hear from industry experts on best practice ITSM frameworks, Service Desk team structures and key metrics to cover in your Dashboards to suit the needs and interests of your stakeholders.
Join our VP of Operations at GMS Live Expert, Tannis Kynoch along with Todd Kane, the veteran MSP COO at Evolved Management and Len DiCostanzo, our acting Channel Chief. Collectively this group has overseen thousands of technical staff and millions of Service Desk tickets for an interesting conversation on how you can optimize the productivity of your Service Desk team.
On the go? Download the audio version of this webinar for playback while you are on the road.