Your one stop MSP Help Desk and Outsourced Help Desk

Our Canadian based, Managed Help Desk team provides 24/7 remote assistance and repair . We are there to help your customers use their technology as well as remotely monitoring your customers PCs, or Servers reducing downtime and increasing productivity.

GMS Live Expert supports your branding by providing a transparent extension to your service. We set up a toll free number for you, create a branded chat engine and handle your inbound client communications completely under your company brand.

• Your customers receive – 24/7 Help Desk supporting to troubleshoot and fix all 3rd party and OS issues at the workstation level through our toll free number, chat platform and email response manager.
• This is all included with our packaged offerings but can be broken out for certain levels of support for certain clients.
• We can remotely control the desktop, and from within a chat even pick up the phone and call your customers to expedite the process for complete remote desktop management.
• We will provide 24/7 PC monitoring, and PC maintenance using our tools or if the opportunity is large enough… yours!
• We will provide 24/7 Server monitoring and Server management backed with 1st tier remediation

GMS Live Expert contributes to your client retention. Our service cost effectively complements your operation.

We can do this through packaged offerings or blending specific components of our services (inbound telephony, outbound telephony, email support, pc monitoring and desktop management, server monitoring and management)

We work it all through SLA’s for each of your clients to ensure your customers receive the level of attention they need, how and when they need it.

You own the customer relationship but can rest at ease knowing that your customers support needs and queries are in the hands of our experts, whom on average hold 20 certifications each with our most senior staff holding over 65.

Transform your existing client relationship that of a proactive technology advisor by analyzing the monthly health check reports, and service satisfaction survey results generated for you by our team. Find new opportunities to better serve your customers!

Pertinent Ticket Information Sharing

• We can share ticket escalation and reporting data with your team through the Autotask or Connectwise PSA
• We can provide you with monthly reports on your customers PC’s and servers… relating to hardware health, optimization levels and work with you to discover opportunities to improve performance

Marketing and Sales Support

We can provide you with complete marketing and sales support to grow your presence in each of your accounts or to find new ones
Everything from email marketing, social media marketing, cold calling services, scripting, probing questions, revenue modellers, proposal building assistance, and more collateral than you can shake a stick at.