NOTE TO READER: This post was originally published on our blog, this blog has since been integrated with our primary website,

Thank you for taking the time to visit our blog.

It is our goal through this media outlet to bring together some of the best minds in the MSP business to discuss the Operational, Marketing and Sales elements of using one’s MSP Help Desk to achieve the most important factors of success in any business. Drive new business, lower costs and increase revenues from existing clientele.

To ensure full disclosure, MSP is a GMS Live Expert™ property. The focus at GMS Live Expert™ is to provide outsourced Help Desk and NOC services to the MSP market.

Through this property, our mandate is to ensure objective perspectives on these business elements while blending in lessons GMS and all contributors to this channel have learned over their years of trials and tribulations.

We aim to connect existing MSPs and Vendors alike with those new to the industry, or those looking for a fresh perspective on how to grow.

Stay tuned, and we look forward to communicating with, and learning from our valued readers and colleagues in the industry.


Wayne Goldstein, CEO
Global Mentoring Solutions – Parent Company of GMS Live Expert, Your 24/7 Outsourced Help Desk and NOC


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