Managed Services: The Commitment Flow

Managed Services: The Commitment Flow

Increasingly I have heard that in order for the Managed Service Provider model to work, a commitment is needed from the SMB just as we at GMS Live Expert look for various forms of commitment from our partners. This notion of having the SMB customer commit to...
IT Support Services – Selling What’s Real.

IT Support Services – Selling What’s Real.

As we explore the IT channel marketplace, preaching our take on the Outsourced MSP Help Desk Partnership, we discovered a few important things. This posting is intended to remind everyone (including myself) of the importance of carefully examining exactly what is...