As a North American based outsourced help desk and NOC provider that works with hundreds of Managed Service Providers, we have seen first-hand the impact that COVID-19 is having on the support requirements of MSPs across the world.  

At GMS, we’ve been working remotely for over 10 years and have designed our infrastructure, security and support processes with this philosophy in mind., 

Like you, we are all hands-on deck to do our very best to maintain the best possible customer experience and to provide some level of comfort during incredibly uncertain times.  

As you know (probably more than anyone) with the sudden requirement to now work from home, many users are being forced to leverage their personal PCs. With the focus on VPN, RDS and other remote technology there is little time to focus on how well the actual machine is running. 


Our hope is that we can leverage our economies of scale to help you come out of COVID-19 and any economic impact as unscathed as possible. 

So, to put our money where our mouth is GMS is offering the following to the MSP community in an effort to support our collective sustainability: 

  • Free automated workstation tune-up services to see us through these times and to help ensure the PCs your clients are using in their homes are running smoothly. These tune-ups perform a regular sweep of the PC to ensure that it is free of malware and optimized to ensure that your client’s personal computers do not let them down.  
  • 50% off of GMS’ NOC services for a full year! Enable GMS to monitor and manage your clients’ servers, workstations and networking infrastructure delivered through our North American based team.
  • And of course, free onboarding for Partners who are not already working with GMS. 

While we wish we could offer the entire year of NOC service for free, like many of you, we are a self-funded, family-run organization. 

We believe the tune-up process will help a great deal to minimize the number of support requests MSPs are receiving for traditionally unsupported devices. GMS has been offering this as part of our service on the carrier support side of our business, where we’ve been actively assisting hundreds of thousands of residential users with their home PCs and technology. 

We are committed to helping you and your team save valuable time, to stay focused on maintaining your customer relationships and the economics of your business. 


Our hope is that this offer is not seen as opportunistic, but rather the genuine act of giving that we believe is essential during situations like we find ourselves in today. 

In order to properly manage the support requirements of the clients that you entrust with GMS, we are at this time only able to extend this offer to MSPs who utilize one of the major PSA’s and IT Glue for Documentation. 

If this sounds like it could benefit your current situation and you’d like to learn more, please send an email with the subject line of ‘COVID-19’ to [email protected]. 

Stay safe!