Our MSP Help Desk team provides your customers with quick fixes to their PC or Mac issues; remotely.
All through our Extended Business hour and Emergency Phone Support program, we assist your end users with anything from MS Office, to usage issues regarding their smartphone.
Get in touch with GMS today to explore exactly how we can integrate with your business! Contact GMS Today!
The major difference between us and the competition is that we will stop at nothing to get the issue resolved, we train your users and get the problem solved! GMS fully supports 3rd party and even proprietary applications remotely, in a fraction of the time and for a fraction of the cost.
GMS Live Expert gives your customers instant, break/fix phone support. We setup a toll-free phone number, and/or virtual chat engine and appear completely as an extension of your company on each interaction.
We provide this service an on extended business hours basis by phone (8 am to 8 pm) or Emergency line. However, we understand the need for flexibility and for our Partners who require longer hours by phone (including up to 24x7) we will work to accommodate.
With every new Partner GMS kicks off a 30 onboarding project, personally driven by your assigned Account manager. During this phase the GMS team works to perform the following:
Once live GMS tracks every call, chat and email – analyze the results and generate in depth reports for each client site our Partners route through us. This allows our Partners to identify trends and recommend solutions that better serve your client base. Whether it be; upgrades, enhanced equipment or training – we watch for it all.
We support all major commercial software packages, operating systems and even proprietary applications if engaged to do so. Our Live Help Desk team can resolve connectivity and usage issues with PC’s, Mac’s, Tablets, Mobile devices, printers, servers and even consumer wares. This allows us to assist your employees quickly and get them back to work in minutes.Furthmore, via phone we can help your users with…
Get in touch with GMS today to explore exactly how we can integrate with your business! Contact GMS Today!
