Scalable Help Desk: 24/7 Availability!
Cost-effectively scale, using our MSP Help Desk and NOC.
Our MSP Help Desk team solves your customers issues by Phone, 24/7 Chat, Email and Screen Share.
Read on to learn more about our 24/7 ‘how to’ End User Support and Training program works.
Or, get in touch with GMS today to explore exactly how we can integrate with your business! Contact GMS Today!
24/7 MSP Help Desk, Phone and Chat Support!
GMS Live Expert enables MSP Partners to deliver 24/7 ‘how to’ chat access to our MSP Help Desk troubleshooting team. Your customers work directly with our senior-level, Microsoft-certified technicians from the start, eliminating the need for time-consuming internal escalations.
We not only handle the immediate issue, but take the time to train your clients on the problem so to improve their usage behavior. On average our Live Experts hold 12 certifications each, with the most senior holding 65.
GMS Live Expert supports your branding by providing a transparent extension to your service. We create a branded chat engine and handle your inbound client communications completely under your company brand.
Client Feedback, Partner Reporting and Integration
We track every chat – analyze the results and generate in depth reports for each client site our Partners route through us. This allows our Partners to identify trends and recommend solutions that better serve your client base. Whether it be; upgrades, enhanced equipment or training – we watch for it all..
MSP Help Desk: What We Support
Through our 24/7 chat, your customers get access to our MSP Help Desk team on virtually any subject matter. We support all major commercial software packages, operating systems and even proprietary applications if engaged to do so. Our Live Help Desk team can resolve connectivity and usage issues with PC’s, Mac’s, Tablets, Mobile devices, printers, servers and even consumer wares. This allows us to assist your employees quickly and get them back to work in minutes..
Get in touch with one us today to explore exactly how we can integrate with your business! Let’s Chat