Live Help Desk Services: The Key to Scalable MSP Growth
GMS Live Expert’s 24/7 MSP Help Desk and NOC enables you to focus on
running your business, without the worry of end user questions or problems taxing your teams productivity.
Our certified help desk engineers work with your customers as if they were a part of your team. We are all based in North America and work to provide your customers with the day-to-day phone, chat and email support they need so you can focus on growing your business.
We specialize in providing Managed IT Help Desk Services and deploying cutting-edge remote management technology on your behalf; all in order to create the 24/7 technical support center you need. Our voice, e-mail, and chat support ranges from simple “how to” queries to sophisticated trouble-shooting and support for complex products.
Our Live Help Desk can work completely in the background and under your MSP brand. We can provide various levels of white labeling and systems integrations. No situation is the same, so our flexibility on this piece is of utmost importance to ensure a successful partnership.
We support a tight integration with all mainstream PSA platforms such as Autotask, Connectwise and Tigerpaw to ensure effective service tracking, communication and escalations between our agents and our MSP partners. So, let us proactively monitor and manage your customers. workstations, network and servers for improved reliability, security and performance. Deploy and leverage our RMM tools to reduce your expenses or place us in the front line behind the tools that you have already invested in. Such as Level Platforms, Kaseya, Zenith, Labtech or GFI Max to name a few. Learn more about our managed services help desk.
If you would like to speak to a representative and demo our chat engine, click on the ‘Chat Live 24/7′ button to the right, or give us a call at 905.286.3800 x 1.