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Hosted Help Desk Services for Managed Service Providers (MSPs)

There is no question that Managed IT Services is a rapidly expanding market. One that well established IT solution providers are positioned to capitalize on.

Through our Hosted Help Desk Partner Program focused on Managed Services Providers, GMS minimizes the risk associated with your growth. Our team provides complete end user management services. We handle all of your customers PC, Mac, App or Peripheral questions via 24/7 phone, chat or bi-directional PSA ticket assignment. Using your tools or our own GMS can manage your customers PC, Mac and Server requests all on your behalf!


The Opportunity: Hosted Help Desk Services through the GMS Partner Program

  • Offer North American based Hosted Help Desk Services to your customers, white labelled under your brand through our MSP Help Desk Partner Program.
  • Re-allocate your support resources to lucrative project and strategic planning work
    • Scale using our team, let GMS handle your PC, Mac, 3rd party application otherwise known as tier 1/2 work
    • When you Partner with GMS, we tie-in directly with your PSA; we keep things seamless and simple as we co-ordinate with your team

With GMS you can now comfortably bid on business that you may never have been able to before due to infrastructure shortages all thanks to our comprehensive hosted help desk solution. Wouldn’t it be nice to start the conversation with a prospect with how you can handle their end users issues 24/7?

Have a big opportunity? We’ll even sit in on the calls with you to ensure it all goes smoothly!

You can rest assured that your customers needs are in the hands of a truly capable help desk team.

By partnering with GMS, you can grow your business – add new revenue, decrease your support costs, and continue to find new, innovative ways to serve your customers as we continually expand our offering to meet the needs of our MSP help desk Partners.

GMS backs all of our work with detailed monthly reporting, and quality programs to ensure a constantly, consistent experience for your users.

We have even gone so far as to develop a bi-directional connection to the major PSAs, ensuring you have all of your users ticket data at your finger tips when you need it most! Thanks to our dedicated Account management team, GMS will work with you to maintain your customer relationships, and help you to analyze their technology needs as we serve them to identify trends and potential opportunities.

Quick Service Level Statistics and Details:

  • 96% customer satisfaction rating to date!
  • 98% partner renewal rate
  • 7 second response time in chat, less than 90 seconds by phone
  • Continuous reporting of all user interventions and resolutions (PSA and Executive Reporting)
  • Toolset Integration, including bi-directional communication with your Autotask, Connectwise, Tigerpaw and use of your RMM tools such as Kaseya or Labtech to name a few. Don’t have an RMM, no problem – we have our own toolset that we can use instead!

Get in touch with GMS today to explore exactly how our Hosted Help Desk team can integrate with your business! Contact GMS Today!