Through our existing BSP Partners; we have found that consumers and small business users alike often associate these technical issues with their broadband service providers. Approximately 40% of BSP users take it upon themselves to personally attempt to solve issues or turn to a friend or family member for help. The remaining 60% express interest in software solutions that automate basic home computer maintenance functions, one-third of this segment are interested in subscription-based technical support and troubleshooting services.
This added pressure has created both a unique challenge and opportunity for BSP’s. GMS is able to strategically provide services that will not only address users’ immediate needs but aid in their education, all while increasing revenue for our BSP customer.
BSP Partnership Value Proposition:
- Rapidly deploy net new services to generate incremental revenues and increase ARPU
- Zero investment in service delivery infrastructure or resources
- Seamless integration within current BSP sales and support infrastructure and brand
- Premium Expert Support Services for your customers at home and at work
- Delivered how they want it, when then want it
- Industry Leading 1st interaction issue resolution and a 96% Customer Satisfaction rating to date
- Reduce out of scope calls while converting costs into new revenue
- Reduce or redeploy customer support technical resources
- Capture customer satisfaction and service your competitive advantage
- Opportunity to add new revenues or increasing your existing streams with no additional investment