White Label Help Desk: Partners

By working with GMS Live Expert, any Managed Service Provider can cost-effectively leverage our extensive end user and workstation management resources all through our White Labelled Help Desk Reseller program.

With our North American Help Desk team, and white labelled Partner Program, you can now blend our infrastructure with your own to quickly service larger contracts, and add new revenues with zero upfront investment, not to mention the opportunity this represents in reallocating your IT resources from tier 1 help desk to more strategic work.

White Label Help Desk: Partners

The GMS Live Expert Way… Through our White Label Help Desk Program, GMS acts as your front line support via phone, 24/7 chat, email and remote screen share. We train your customers, and solve their issues all under industry leading stats. Rather than punt issues back to our partners, we go the extra mile to make sure the customer experience is second to none.

To get a feel for the GMS White Labeled Help Desk integration process please review the below diagram:

White Label Help Desk Onboarding Process

For a more detailed view on the Outsourcing proposition, please take a moment to view the below video introduction.




Our Partner’s success is our success. The GMS Partner Partner Program helps ensure our clients are able to successfully leverage maximum business value from their partnership with GMS’ user management services, and the business opportunity offered in doing so. Offer completely white labeled help desk services powered by GMS.

Your GMS Account Manager works to enhance the relationship between our valued partners and that of GMS. These representatives are the focal point for integrating with and supporting our Partners. Some of the assistance GMS Client Managers provide, include:

  • White Label Help Desk Integration Planning and Project Management
  • Business Development… Proposal Building, Co-Marketing, RFP Coaching
  • Executive Reporting and Customer Analysis
  • Customer Collateral templates
  • White Labelled, Help Desk Proposal templates

Get in touch with GMS today to explore exactly how we can integrate with your business! Let’s Chat