GMS Live Expert’s Help Desk and NOC delivers Global IT Service Support and enables you to focus on running your business, without the worry of end user questions or problems taxing your teams productivity.
Our certied help desk engineers will work with your customers as if they were a part of your team and provide your customers the day-to-day that support so you can focus on your business.
We specialize in providing an outsourced help desk and deploying cutting-edge technology to create the technical support center you need.
Our voice, e-mail, and chat support ranges from simple “how to” queries to sophisticated trouble-shooting and support for complex products. Our information technology support services include:
GMS Live Expert can work completely in the background and under your MSP brand. We can provide various levels of white labeling and systems integrations. No situation is the same, so our flexibility on this piece is of utmost importance to ensure a successful partnership.
We support a tight integration with all mainstream PSA platforms such as Autotask, Connectwise and Tigerpaw to ensure effective service tracking, communication and escalations between our agents and our MSP partners. So, let us proactively monitor and manage your customers. workstations, network and servers for improved reliability, security and performance. Deploy and leverage our RMM tools to reduce your expenses or place us in the front line behind the tools that you have already invested in. Such as Level Platoforms, Kaseya, Zenith, Labtech or GFI Max to name a few.
If you would like to speak to a representative and demo our chat engine, click on the ‘Chat Live 24/7′ button to the right, or give us a call at 905.286.3800 x 1.
