GMS Live Expert: Different than other Help Desk Providers
We have assembled an exceptional technical support team, based solely out of North America that we consider second to none. Our team actually enjoys working with and communicating with your customers, thus allowing us to go above and beyond in every user interaction. For instance, rather than take a call or chat – go through some script and then pass it off to their Managed Services Partner, we will train your users on their issue – show them how to avoid it in the future and if we are absolutely stuck and need someone to go onsite, we will enlist the help of your team to take care of the next step in the support process.
Through our MSP Partner Program we focus on consumer, small and medium business technology; with a specialization on the workstation and the end user.
Our mission is to enable our MSP Partners to deliver managed workstation services, including 24/7 Help Desk support services – for a fraction of the cost of doing it in house.
From MSP Partners, through to major Telco and OEM clients. GMS has adapted our Partner management process to fit the needs of some of the tech industries front running players. Our approach is simple yet effective:
Using GMS economies of scale and expertise, our Managed Service Provider Partners have rapidly deployed new services, gained a competitive edge using our services as a key differentiator, and captured new revenues with no fixed, or infrastructure investments!
Rather than just selling our partners the tools or software to improve the productivity of in-house support staff. We provide complete turnkey resources that fit in with your existing IT Support Team, we share ticket information right to your PSA (such as Autotask, Tigerpaw or Connectwise) and ensure your 1st tier of support remains flawless. After all we are your Help Desk service vendor!
Focus on your clients with our managed help desk services
Our team takes care of all of the dirty work but our partners maintain control of the customer relationship!
We become an integral part and direct extension of your Managed Services team - for a fraction of the cost of hiring and maintaining your own personnel.
Global Mentoring Solutions (GMS) has come a long way since it opened for business in 2001. Our focus at GMS over the last 13 years has been to build our extensive support and management infrastructure, and provide these service delivery resources to our Fortune 100 ISP, Training and PC Manufacturing partners.